Hello,
Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot receive a call back from Koodo or any texts. I'm stuck here. Is there an email option to get help?
Best answer by Dinh
Hi
Unfortunately, there isn’t a direct email address for number porting.
Other customers have reported similar issues when switching from Public Mobile—specifically, not receiving the eSIM notification and losing service.
I recommend visiting a nearby Koodo kiosk for a physical SIM replacement. Alternatively, you can schedule a callback, and a representative will be able to assist you further.
I had the same issue as everybody else on this thread (now resolved): I clicked on an offer to switch from Public to Koodo and found myself an eSIM orphan with no QR code. I was wondering if the glitch might have something to do with the fact that l was a Koodo client at some point in the past before Public and maybe the system thought there was already a koodo sim card associated to my account. Just a thought.
I have already flagged this re-occurring issue to a rep recently and to see if other pathways are also impacted.
+4Hi
We have just sent you an email with instructions to set up the esim, please check your emai inbox when you get the chance and let us know if it works.
Hi
We have just sent you an email with instructions to set up the esim, please check your emai inbox when you get the chance and let us know if it works.
Thank you Flo, it worked.
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