Hello,
Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot receive a call back from Koodo or any texts. I'm stuck here. Is there an email option to get help?
Best answer by Dinh
Hi
Unfortunately, there isn’t a direct email address for number porting.
Other customers have reported similar issues when switching from Public Mobile—specifically, not receiving the eSIM notification and losing service.
I recommend visiting a nearby Koodo kiosk for a physical SIM replacement. Alternatively, you can schedule a callback, and a representative will be able to assist you further.
+4Hi
Unfortunately, there isn’t a direct email address for number porting.
Other customers have reported similar issues when switching from Public Mobile—specifically, not receiving the eSIM notification and losing service.
I recommend visiting a nearby Koodo kiosk for a physical SIM replacement. Alternatively, you can schedule a callback, and a representative will be able to assist you further.
Thank you for the reply! I'll have to visit a kiosk as I don't have service - therefore cannot receive the call :(
+4Thank you for the reply! I'll have to visit a kiosk as I don't have service - therefore cannot receive the call :(
Let us know how it goes, you can schedule to any Canadian number that you had access to, you don’t need have to schedule to your number.
+4Hi
Never recieved my code or my e sim and I’m unable to log into self serve
+4
Do you have a prepaid account or a postpaid one?
What happens when you try to access your self serve account?
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