Hello,
Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot receive a call back from Koodo or any texts. I'm stuck here. Is there an email option to get help?
Best answer by Dinh
Hi
Unfortunately, there isn’t a direct email address for number porting.
Other customers have reported similar issues when switching from Public Mobile—specifically, not receiving the eSIM notification and losing service.
I recommend visiting a nearby Koodo kiosk for a physical SIM replacement. Alternatively, you can schedule a callback, and a representative will be able to assist you further.
+4Hi
Unfortunately, there isn’t a direct email address for number porting.
Other customers have reported similar issues when switching from Public Mobile—specifically, not receiving the eSIM notification and losing service.
I recommend visiting a nearby Koodo kiosk for a physical SIM replacement. Alternatively, you can schedule a callback, and a representative will be able to assist you further.
Thank you for the reply! I'll have to visit a kiosk as I don't have service - therefore cannot receive the call :(
+4Thank you for the reply! I'll have to visit a kiosk as I don't have service - therefore cannot receive the call :(
Let us know how it goes, you can schedule to any Canadian number that you had access to, you don’t need have to schedule to your number.
+4Hi
Never recieved my code or my e sim and I’m unable to log into self serve
+4
Do you have a prepaid account or a postpaid one?
What happens when you try to access your self serve account?
Same issue here: I logged into my Public Mobile account, saw an offer to switch to Koodo (monthly): ported my number, setup payments, setup my self-serve account, etc. Then nothing. I still have a (now useless) Public mobile eSIM. No activation code, no QR Code, no link or instructions to download a new eSIM. I should not have to make my way to a Koodo kiosk for this. This is ridiculous.
Are you able to login to your Koodo self serve account? If so, try to see if restore your esim is an option on the sim page in self serve
I am logged in to my self-serve account right now. There are generic instructions on how to install an eSIM on your iPhone/Pixel/Samsung, etc. These instructions all take for granted that you received a QR code or some other activation code from Koodo. It appears those of us who switch over from Public receive no such code. There is no information on what to do if you didn’t get anything.
+4Hi
Looks like this is the place to go for resolving this issue. I’m having exactly the same problem. Any Koodo Reps out there able to send the QR code email that I’m clearly missing. Thanks.
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