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Didnt receive eSIM came from Public Mobile

  • September 9, 2026
  • 8 replies
  • 82 views

I signed up for Koodo from Public mobile and ported my number with YES but i didn’t receive any E sim or QR code for Koodo. I tried to get a replacement e sim and it says my email was too new to get a verification code someone please help

**post edited by moderator to hide personal information (Email address shown in the image)

Best answer by Sophia

You can go to the link (Koodo Assist) and follow the steps. It should offer a few options to activate your eSIM. You should be able to schedule a callback on any number you want, since your own number probably won’t work right now. Did that sort your issue? If not, we can flag a rep for you.

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8 replies

Sophia
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  • Mobile Master
  • Answer
  • September 9, 2026

You can go to the link (Koodo Assist) and follow the steps. It should offer a few options to activate your eSIM. You should be able to schedule a callback on any number you want, since your own number probably won’t work right now. Did that sort your issue? If not, we can flag a rep for you.


  • Author
  • Connector
  • September 9, 2026

No i tried please flag a rep it seems like a common issue when porting from public mobile


Sophia
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  • Mobile Master
  • September 10, 2026

Done :)


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  • Mobile Master
  • September 10, 2026

Try using this qr code to trigger the esim

 

 


Georgia Koodo
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Hi ​@Hng, did the QR code above work for you? If not please let us know and we’ll send an email with setup instructions. 


  • Author
  • Connector
  • September 10, 2026

​@Georgia Koodo Hi no can you please send an email with the instructions thanks


Georgia Koodo
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Ok ​@Hng, we’ve sent the email, please let us know if it works!


  • Author
  • Connector
  • September 10, 2026

It works now