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Question

Didnt receive eSIM came from Public Mobile

  • September 9, 2026
  • 8 replies
  • 47 views

I signed up for Koodo from Public mobile and ported my number with YES but i didn’t receive any E sim or QR code for Koodo. I tried to get a replacement e sim and it says my email was too new to get a verification code someone please help

**post edited by moderator to hide personal information (Email address shown in the image)

8 replies

Sophia
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  • Mobile Master
  • September 9, 2026

You can go to the link (Koodo Assist) and follow the steps. It should offer a few options to activate your eSIM. You should be able to schedule a callback on any number you want, since your own number probably won’t work right now. Did that sort your issue? If not, we can flag a rep for you.


  • Author
  • Connector
  • September 9, 2026

No i tried please flag a rep it seems like a common issue when porting from public mobile


Sophia
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  • Mobile Master
  • September 10, 2026

Done :)


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  • Mobile Master
  • September 10, 2026

Try using this qr code to trigger the esim

 

 


Georgia Koodo
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  • Official Rep
  • September 10, 2026

Hi ​@Hng, did the QR code above work for you? If not please let us know and we’ll send an email with setup instructions. 


  • Author
  • Connector
  • September 10, 2026

@Georgia Koodo Hi no can you please send an email with the instructions thanks


Georgia Koodo
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  • Official Rep
  • September 10, 2026

Ok ​@Hng, we’ve sent the email, please let us know if it works!


  • Author
  • Connector
  • September 10, 2026

It works now