Didn't receive esim or qr code with public

This has been a common occurance.

The esim should come straight to your device, but when the transfer happens it cuts off your Public mobile service prior to the QR code being sent directly.  Out of curiosity, if your phone connected to wifi when you tried to complete this process?

Hi, yes my phone never lost wi-fi connection. I received the PM text message asking me to approve the port, said yes, the phone service cut off. It never came back, my phone was never off, the wi fi was never off, I didn't receive the push notif that was supposed to come and no welcome email with a QR code either. I received a couple emails from koodo telling me to create my self serve (ignored it as per their instructions and the self serve works with my PM infos).

I'm at my wit's end and if PM was willing to take me back (which they can't), I would cancel the whole thing.

In the mean time, see if you can follow the instructions here to prompt the esim to be resent

https://www.koodomobile.com/en/help/esim-on-apple

https://www.koodomobile.com/en/help/esim-on-android

You can also login to your Koodo self serve account to recover your esim

Hi

I can't follow these instructions because it says the email is too recent so it cannot be used for verification (I assume bcs the koodo account was just created during transfer) and there is no phone number appearing (although my own would be useless) and no option to add one. It says to use the Assist and enter #AssistSS which I did last night to no avail, I didn't hear back.

Thank you so much for flagging a rep!

Hi ​@smartBlackRose, we can see you spoke to an agent and they assisted with the eSIM. We’re here if you have any questions!

Same state here, from Public Mobile and abandoned. Trying to contact an agent for 12+ hours now. Great User Experience. :) 

Maybe new accounts should be able to request an eSIM without being punished for being a new account.. what a concept.

Hi ​@TurtleTurtleTurtle 

We are sorry to hear that you are experiencing issues with the activation!

We see that you got in touch with the Expert Messaging team and according to the notes in the account they were awaiting for a confirmation regarding the activation. Did you receive the response fromt hem?

In the meantime we have just sent you the instructions for the email activation, please check your email and let us know if it works.

Thank you!

Hello Koodo Support,

I am facing the same issue. Didn't receive esim or qr code when i transfer from bell to koodo yesterday.

Please help .

Thank you..

How did you sign up with Koodo?

Did you port your number over from Bell via self serve?  Does your Bell line still work?

I switch to Koodo through a referral and the order the eSIM online. after selectin the plan, The only sms i  received is from bell to accept the the transfer from bell to Koodo which i accept.

Thank you

Do you have access to your koodo self serve account?

Yes i I have access to your koodo self serve account. when i login  and i see the below status

Transfer Status - (41X) xxx-xxxx

Congrats! Your phone number was successfully transferred to Koodo.

and it says to complete the setup as below

move your phone to koodo - completed

setup auto pay to get discount - completed

pick your free perk - cannnot completed , when i select the perk and click next , i get below  error

it looks like you can’t choose a Perk right now.

Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat.

Exit

Transaction ID here: U1786040392235I56855

Thank you

What phone are you using?

Try to recover your esim to re-push the esim to your phone

all good, I requested for a call back and got the QR code and eSIM setup successfully.

Thank you.

Good afternoon, I am experiencing the same problem. No notification push, I have Wi-Fi, restarted my phone, tried esim recovery half a dozen times, no welcome email, no QR code, no service! 

Please, who do I get in touch with to receive a QR? This is not a new account, I am simply adding a line.

Pixel 7 pro

Hi ​@BDNelson 

We have just sent you an email with the instructions to activate the esim, please check your email inbox when you get the chance and let us know if it works.

I am experiencing the same problem. No notification, connected to Wi-Fi, restarted my phone, tried esim recovery 3 times, no QR or activation code

Please, who do I get in touch with to receive a QR? just transferring esim to a different phone

Pixel 5