Hi,
I never received a code to activate my eSIM and so to complete my number transfer. Now I’m unable to receive or make phone calls ‘cause I don’t have any service. Can you send me an email with a code or a QR code so I can activate my eSIM?
Solved
didn't receive any txt or QR code to activate my eSIM
Best answer by Flo Koodo
Thank you
We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.
This topic has been closed for replies.
+4Can you tell us a little more? How/when did you sign up with Koodo? Do you have an account yet?
Hi Sophia, thks for replying.
2 days ago a rep from Koodo called and offered me a better plan than I had with my previous carrier. At the end of the conversation he told me that he will hang up so I can receive the text with the code to activate the eSim. I never received it…
In the meantime, I created my account in the Self-Serve (which is complete now) and gave the authorization to my previous carrier to transfer my number to Koodo. Since, I have no service and no data.
I looked online, followed the steps to set up the eSIM, but I need a code from Koodo to be able to finish.
+4Hi
We are sorry to hear that you don’t have services!
Can you please let us know if there was any esim push notification that you received on your phone? Have you tried restarting your phone?
What type of phone are you using?
Hi
I did not receive any esim push notification.
I restarted my phone several times: nothing.
I have a Google Pixel 6A
+4Thank you
We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.
Got a e sim been trying to hook it up for days now is sos mode
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.