Does anyone know of any cell phone provider you can speak with an agent rather than digital assistance?
Solved
Cell phone provider you can reach a agent
Best answer by Dinh
What's the issue you need help with? You can ask here as well, reps are available in the forum and a lot of things do get resolved right here.
For a callback, go to www.koodo.com/chat and type what you need (for example "I want to cancel"), the system will call you back at a valid Canadian number. Facebook Messenger and X are the other ways to reach a rep, the links are at the bottom of this forum page.
And if it's about a charge on your bill, you don't need an agent on the phone at all. The Ask us to review a charge tool in Self Serve handles that and they reply back by text or email https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
+4What's the issue you need help with? You can ask here as well, reps are available in the forum and a lot of things do get resolved right here.
For a callback, go to www.koodo.com/chat and type what you need (for example "I want to cancel"), the system will call you back at a valid Canadian number. Facebook Messenger and X are the other ways to reach a rep, the links are at the bottom of this forum page.
And if it's about a charge on your bill, you don't need an agent on the phone at all. The Ask us to review a charge tool in Self Serve handles that and they reply back by text or email https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
I just started started with Koodo like 30 minutes ago. When I looked at the package that was listed, I chose the first package which stated it was $45 plus taxes monthly. When I saw the price in the end it said $55 plus taxes.
Why is this, did I miss something
If you sign up for preauthorized payments you save $10 per month. You might be able to go into self serve to do it if you are good with technology. Good luck getting a person to talk to it's impossible. The person that walked me through on this sight was very helpful. Dinh was the name of the person that assisted me.
+4Hi @NewfieMudder, you can find a guide here for registering for pre-authorized payments via your bank account.
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