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can’t update my greeting


I returned from a trip six weeks ago and recorded a new greeting when I got back, but the old greeting continues to play. Even after getting help from Koodo live assist, the problem persists. I didn’t record an extended absence greeting; all I did was change my personal greeting as I have done before. 
 

I am using an iPhone SE and it looks like live. Voicemail is activated on my device. Any ideas?

Best answer by PaulD

I had to turn off live voicemail to get it to work. 

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Flo Koodo
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  • Official Rep
  • April 28, 2024

Hi @PaulD 

If you are looking to update you presonalized greeting with a standard one, you’d need to schedule a call back with the virtual assist https://www.koodomobile.com/en/help/voicemail

 


  • Rockstar
  • April 28, 2024

I had to turn off live voicemail to get it to work.