can someone please clarify the perks

From what I can see, did you recently change your rate plan? It appears your previous plan wasn’t eligible for perks. However, a Koodo rep added them as free 'add-ons' for you.

If you change to a new perk-eligible plan, you will need to remove those add-ons first before selecting any new perks. 

Yes! A Koodo rep did yes got a new plan to. But they keep on taking me in circles where I feel to file a ccts complaints.

Eh, from what I saw, they just follow normal procedures. Have  you tried to remove previous free “add-on” before adding a “new” perk? 

Hi ​@Pjlal789 

We have been unable to identify your account based on your community profile.

Will you please log out from your community account and log back in using the self-serve login option in the community login page so we can look into it from our end?

Hi i have re logged in

Also non of my data and texting logs load either yall really need to fix your website

If you just changed your rateplan, there might be issue with updating latest data and text in usage this billing cycle. In the next bill cycle everything should be normal.

Thank you for sharing!

If there is a specific error when checking the usage, will you please share a screenshot of it or let us know how it appears when you try to check the usage?

Happens for both of lines never had this issue with any other provider only Koodo And Telus and you guys don’t ever fix these issues 

Thank you for sharing the screenshot and sorry to hear about the situation!

We see that you managed to get in touch with the support team in the meantime who tried various troubleshooting steps and they offered to escalate the situation further since the issue persisted

I feel 

I feel like they aren’t doing much

Are you suppose to have all those extra free perks? If it is an error Koodo may remove them

Given via loylaty team

But if you change your plan to a pick your perk plan, those free add-ons may need to drop.

What I am saying is, is the risk of losing these add-ons worth the fuss?  If you think it is, then do what you need to do.

In other words, Don’t look a gift horse in the mouth.  Hey I guess I finally understand this saying