Apps won't load using data but work fine with wi-fi

I am with koodo too and im in Guelph Ont.  All 4 of our phones are doing the same thing.

Yes it sounds like a cellular data issue.

When you login to your self serve anc check your data usage?  Are you at your limit?

Have you changed your plan recently?

In your Settings, under data, do you see a data limit set on your phone?

​@Dennis Riddell Do you see an active outage on the outage map?

Have you tried to reach out to friends and family with Koodo to see if they have similar issues?

https://www.telus.com/en/bc/outages

Hi Dennis,

I have only used 2 gb out of 70, and haven’t changed my plan in almost a year now.  

All 4 phones started working after dinner today...musta been an outage

I’m in Southwestern Ontario.  I don’t see any outages in my area on that map.

This is very interesting.  My husband also has Koodo and his phone and apps are all working fine.  

Your reply does give me hope that maybe it’s a  provider issue and might be resolved without me having to do anything.  *crosses fingers*

​@MaPaDog Try swapping your sim card with your husband and see if the issue follows your device or your sim

Mine has started working as well.  I’m still confused how an outage would cause  only the apps to not work.  I could still access the internet.  

I’m glad everything has started to work again though!

​@MaPaDog you mentioned your apps worked on wifi but not on data.  This means the apps work, but it needs internet from wifi.  But internet from data was not working.  If it is all working now, then it sounds like there might have been a small outage in your area