Today I decided to use my self serve and change my phone number. I selected an number and accepted the terms. It went successful at this point. However my esim had issues configuring and the whole thibg didnt go round. After investigating on my end I called the number and a girl pickup the phone, which means another kodoo user had that number assigned already. And i was for some glitch, able to select her number as my new one. But now im stuck. I cant receive calls or send/text. I only have access to my data atm. Please can a representative revert or cancel that phone number request please?!?!
Solved
after changing phone number i have issues because that number aleady belonged to a user
Best answer by Dinh
If I recall correctly, ít happened to another customer in the past. Let me flag a rep to look into it
Hi there,
within self serve are you able to change the number again? You should only be able to choose numbers that are available and are not in use, that is indeed strange.
+4If I recall correctly, ít happened to another customer in the past. Let me flag a rep to look into it
+4Hi
We are sorry to hear that you are having issues with phone number change.
According to the details we see on our end, the phone number change was performed yesterday and the current number is ending in *53. We also see there were several sim swaps, have you performed these actions in self serve?
now please tell me, can you please cancel or revert the phone number change please? That was my initial query. My phone is still not working today and i want your team to solve this issue right now. Stop asking questions and fix it alright? Yes the number ending in *53. Assign me a totally new number or give me back the one i used to have prior to *53
+4
Thank you for confirming the details!
We have limited access here when it comes to technical related inquiries, however we have just sent you a PM so we can confirm some more details, and make sure this is looked into as soon as possible.
Please check your community inbox when you get the chance.
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