I accidentally activated my Stream Plus by creating a Netflix account when I already have one. Is there a way to change the stream plus accounts once you've activated them, i.e. to unlink the existing account and link my old one? Or should I cancel the stream+ subscription and start it again with the right Netflix account?
Thanks!
+4 I would not recommend you cancel and resubscribe. If you re-sign up later it goes through at the current in-market price, so whatever promo you signed up on may not be recoverable. As well, you can also use the new Netflix account (that linked with existing streamplus) and canceled the old Netflix account.
What I would try first: fully log out of the new Netflix account in your browser and on your devices, then go to Self Serve > Subscriptions and redo the Netflix activation, signing in with your existing account. That's the fix that works for Disney+ when the wrong account gets linked. You may also need to contact Netflix directly about the account that got created by mistake.
If it still won't switch over, fill out the TELUS Stream+ support form here https://www.telus.com/en/subscription/supportform and pick the TELUS Stream+ option
I believe you will need to reach out to Netflix directly to unlink the subscription. In the meantime, I have also flagged a rep to help you out.
+4HI
As much as we would like to help, we are unable to unlink the Netflix subscription from our end. We recommend following the suggestions mentioned above. In case Netflix cannot change the subscription, the only option left would be to sign up for Stream+ again and link your existing Netflix subscription.
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