I started with Kudos 6 days ago. I have my phone and account number. I can't make calls or text message. I been trying to chat with some now for 6 days, no luck. I been to the Kudos in town, they couldn't help me. I need someone from coustmer service to get back to me ASAP, Please
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Account not working
Best answer by Oliver C
If you have ordered the physical sim card for your Koodo service online, you will not be connected to the Koodo network until you receive your Koodo sim card and insert it into your device.
Your phone plan and phone number are tied to the sim card. Without it, you won’t be able to connect to the Koodo network. Once you receive your order confirmation email from Koodo, you typically receive your Koodo sim card within 5-7 business days if you only ordered the sim and no new devices. This can be sometimes longer due to holidays and the courier. Shipping and delivery | Koodo Mobile
Once you receive your sim card and insert it into the device, restart the device and you should be connected to the Koodo network under your assigned phone number. Alternatively, you can pick up a replacement sim from a Koodo location, switch it on your account or have the rep change it, and then use that sim card instead to connect to the network. You can do this by following the steps here after you aquire a Koodo sim: SIM card 101 | Koodo Mobile
+4Have you tried any troubleshooting steps yet? Restarting phone, removing and reinserting sim card (if you have a physical sim).
Does your phone show that it’s connected to Koodo or read “No Service”?
Is there anyone else in your household with Koodo or Telus (Even Bell or Virgin Plus) that has service?
I havent received My Sim card yet its in the mail...fie 6 days now. Where do I check to see if my phone is connected to koodo. My husband has bell
If you have ordered the physical sim card for your Koodo service online, you will not be connected to the Koodo network until you receive your Koodo sim card and insert it into your device.
Your phone plan and phone number are tied to the sim card. Without it, you won’t be able to connect to the Koodo network. Once you receive your order confirmation email from Koodo, you typically receive your Koodo sim card within 5-7 business days if you only ordered the sim and no new devices. This can be sometimes longer due to holidays and the courier. Shipping and delivery | Koodo Mobile
Once you receive your sim card and insert it into the device, restart the device and you should be connected to the Koodo network under your assigned phone number. Alternatively, you can pick up a replacement sim from a Koodo location, switch it on your account or have the rep change it, and then use that sim card instead to connect to the network. You can do this by following the steps here after you aquire a Koodo sim: SIM card 101 | Koodo Mobile
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