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5G connection problem

  • 23 November 2023
  • 3 replies
  • 1012 views
B

I switched to a Koodo 5G plan.

Not connecting to the 5G Network. I am(clearly)  in a 5G coverage area according to the Koodo map.

My phone is a Samsung S22. Turnedoff the power saving mode. Set Network mode to 5G. It has check mark.

Restarted the the phone. Removed the Sim Card and cleared the Sim Toolkit Cache.

When toggling Airplane Mode is shows 5G for 1 second and then reverts back to LTE.

Trying to get a Koodo Callback failed . The "chat" goes endlessly in questions and suggestions.

My wife's phone, also S22 has the same problem.

What could be the problem and how to solve it?

Thanks for listening

 

 

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3 replies

P

I'm having the same issue with my Pixel 8 Pro.

 

Switched to 5g plan last night, I am in the coverage area according to the map, but only getting LTE (have yet to see 5g appear).

 

Which mean I'm actually getting slower service now because I had speed boost.

P

Oh, I just found a fix that worked!

 

Hopefully it works for you too…

 

Settings->Reset Options->Reset Mobile Network Settings

 

It disconnected from the mobile network and when it reconnected, I saw 5g for the first time!

B

After many tries I finally got to arrange a Callback who initially could not solve the problem. Got connected to Tech services who guided me to Settings/Management/Network Reset/Reset.

 

It immediately solved the 5G connection problem

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