I just signed up for a new number and I am nt able to login to the self serve because I never received a password. When I click on forgot password i don’t receive an email and i checked spam as well. tried several times. When I try the assist and ask for a rep it goes in circles asking me to login and when i say i can’t login it tells me to forgot password so it’s impossoble to speak to a human. When i call the number it tells me to use assist which will transfer me to a person but it doesn’t.
Question
Unable to login to self serve as a new user
Did you receive an activation email yet? You require it before you can register for self-serve. Be sure to check your junk folder as well.
I received a confirmation email for my new account with my phone number. Is that what you are referring to
+4Are you prepaid or postpaid? If you're prepaid, self serve is a separate portal and the community reps here can't access prepaid accounts, you'd have to go through https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html
For postpaid, forgot password won't send you anything if the account was never registered in the first place. New activations get a registration email from the store or call centre and that's the one that lets you set the password, so it's worth digging through junk/spam for that email specifically. Otherwise go to koodo.com/selfserve and choose Register now instead of trying to log in, that pops the Koodo Assist chat to get you set up rather than sending you back to the login page.
It is a separate email that is specifically an activation email that allows you to register for. How long has it been since you created the account?
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