unable to log into self serve, waiting over 3 hours for “account to be setup”

Question

I transferred from Public Mobile but have been stuck for over 3 hours but whenever I try to login it says

“If you'd like to link an account

Please wait for your account to be set up.”
I want to be able to respond to the message that I should be getting from public mobile to transfer but I have not received any messages or emails!
Please help !

Flo Koodo · Answer

Hi ​@Hayden23Just to double check, you didn’t receive any activation email to sign up for a Koodo self serve account?How did you transfer from Public Mobile? Did you use the Fast Switch option?

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