unable to log into self serve, waiting over 3 hours for “account to be setup”

Hi ​@Hayden23 

Just to double check, you didn’t receive any activation email to sign up for a Koodo self serve account?

How did you transfer from Public Mobile? Did you use the Fast Switch option?

Does it show that your number has been successfully ported over to Koodo? Are you still able to make calls and send text messages on Public Mobile? If it does not work, that means the transfer most likely went through.

With regards to your Self-Serve account, I would suggest you to wait for an email confirmation from Koodo. It should be noted that it will take a day or two, since you need to complete a credit check.

​@Flo Koodo i was given an email saying I’m registered for self serve already but whenever I try to log in it just continues to say 

“If you'd like to link an account

Please wait for your account to be set up.” 

Im still able to use all my public mobile services but i still would like to transfer for the plan I registered for with Koodo, if possible!

​@MilkyWay  It does not show that I’m ported to Koodo yet, I’m still able to login to my public mobile account and access my info and data usage, etc. and I was sent an email that I have already been registered for self serve and I just can’t log in since it just says 

“If you'd like to link an account

Please wait for your account to be set up.”

every time. 
 

and I haven’t received any other emails or messages from Public Mobile or Koodo

Are you still using your Public Mobile eSIM? Do you see a signal on your phone?

​@MilkyWay Yes I am still using the public mobile e sim and I have signal

That means you have not ported over to Koodo. As mentioned earlier, it means Koodo is still doing your credit check. I would suggest you to wait until you receive an official email from Koodo with the eSIM instructions.

​@MilkyWay okay, so how long does it usually take to receive the email for the next step? (E sim instructions)

You should receive it once they complete the credit check.

​@MilkyWay okay, thanks for your help

Hi ​@Hayden23 

We were unable to identify an account based on your community profile. If the services are stil active with Public Mobile, we recommend scheduling a call back with the virtual assist so a rep can check the status of account.