I was trying this morning to switch from a prepaid plan to a post paid one. I received a text message that I was required to respond “YES” to but my phone is SOS and my response cannot send. I can no longer log in and access my prepaid account and when I login to my newly registered postpaid account it just says it is waiting for my email to be approved. I’ve tried other ways to figure out how to fix this and every time I am met with a brick wall. Any help appreciated.
Question
Trouble Switching Prepaid to Postpaid
+4HI
Just to double check, have you used the Fast Switch option to switch from prepaid to postpaid?
Have you tried restarting your phone or resetting the network settings?
We have also sent you a PM to confirm some more details, please check your community inbox when you get the chance.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.