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Question

travel pass question

  • May 6, 2026
  • 11 replies
  • 53 views

I have added the 14 day travel pass. Koodo says it is active as of May 5 and expires June 5.I will not be using it until May 29th. Will it not be active for 14 days from then? If not, how do I cancel?

11 replies

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  • Mobile Master
  • May 6, 2026

It will expire June 5.

I recommend adding it a couple of days prior to departure. 

 

If you login to your koodo self serve go your plans and add-ons and you can remove the travel pass add-on


  • Author
  • Connector
  • May 6, 2026

No link where I can remove my pass. Should I not add it until I am at my destination?


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  • Mobile Master
  • May 6, 2026

You can choose to add it once you arrive at your destination country, but it is best advised to do it earlier before you leave Canada to avoid any interruption to your services. Let me flag a rep to remove it for you. 


  • Author
  • Connector
  • May 6, 2026

So you are saying that I should add it as I am at the airport waiting to take off for Europe?


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  • Mobile Master
  • May 6, 2026

No. Add it a 2 or 3 days prior to flying out would be fine. 

 

 

No link where I can remove my pass. 

 

When you check your add-ons on self serve do you see the travel pass added on there? 


Georgia Koodo
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Hi ​@Dogtor, would you like me to remove the Travel Pass from your *88 line? You can use the 14-day pass within the 30 days following it being added to your line. 


  • Author
  • Connector
  • May 6, 2026

Yes please.


  • Author
  • Connector
  • May 6, 2026

Travel pass shows up in my add ons but $0 beside it.


Georgia Koodo
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Ok ​@Dogtor, I’ve removed the Travel Pass from your *88 line. When you’re ready to re-add it you can do so via SMS from the line in question. 

It will show $0 as the pass is only charged when you first use it while roaming.


  • Author
  • Connector
  • May 6, 2026

Thanks. Where do I send it on SMS?


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  • Mobile Master
  • May 6, 2026

You can text EU14PASS to 7626 for the 14-day Easy Roam Travel Pass when you are ready to add it to your account. https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes