Register for self serve error message

Did you receive an activation email from Koodo with the self-self registration info? Until you receive this email, you cannot register successfully for self-serve. Be sure to check your junk folder. When did you get your account? 

​@Veryfrustrated 

We are sorry to hear about the issue that you are having!

We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance!

Thank you for the responses.

I have PM’d ​@Flo Koodo back.

​@Goran the only email I had received was an order confirmation email, that had my contract as well as links and directions to activate eSIM, register for self service and transfer my phone number to koodo. I purchased the plan oct 4 at 8:30pm, I have just now (oct 5 at 9:00pm) received a “Welcome to Koodo! Lets get started” email that once again directs me to register for self service. Registering for self service still gets me the same error message. I have only got those emails in the 24 hours since I purchased, nothing in junk.

Did you order a brand new line online, or are you porting a number in from another provider? And did you get the service agreement email with the 8-digit account number on it?

If you just placed the order, that's likely what's happening — Self Serve registration can't complete until the line is actually activated, and online orders can take 1-2 business days to be reviewed. Until that goes through, registration stops exactly where yours is stopping, right after the password and security question setup.

the webstore team can be reached directly at koodo.webstore@koodomobile.com — that one doesn't need a Self Serve login.