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Question

Register for self serve error message

  • October 5, 2026
  • 2 replies
  • 22 views

I just signed up for a monthly phone plan online but when I go to register for self serve I get this error message after the password and security question setup page. I have tried to follow the error messages prompt however as it won't let me create a self serve account I can't log in to have the Assist schedule a call back. I need technical support for the literal thing thing that let's me access customer support😖

 

2 replies

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  • Mobile Master
  • October 5, 2026

Did you receive an activation email from Koodo with the self-self registration info? Until you receive this email, you cannot register successfully for self-serve. Be sure to check your junk folder. When did you get your account? 


Flo Koodo
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  • Official Rep
  • October 5, 2026

​@Veryfrustrated 

We are sorry to hear about the issue that you are having!

We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance!