I switched yesterday from public mobile to Koodo. Lucky for me my phone works, but when I login to my account the only service I have listed is my stream+
Im supposed to add my bank account to get the discount but the site doesn't even say I have a mobile account. When I click on mobility it says the site is down.
Did you get a confirmation or a self serve email after you signed up with koodo?
Did you have Stream+ with Koodo prior to moving from Public to Koodo?
I believe the auto-pay discount does not apply to Stream+ subscriptions.
Have you tried to clear out the cache and cookies on your browser? How about using a different browser or device? You should be able to put in your payment method on your Self-Serve account.
I got the confirmation and my phone works and its connected to koodo but nothing listed under my account.
And yes I had stream+ before switching
Is the confirmation email sent to the same email that you are using to login to your koodo self serve?
It may take some time for your details to show up on your Self-Serve account. I would suggest you to wait.
If there are no updates on Monday, you can respond back to this post and we can flag a rep to help you out.
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