Public Mobile Fast Switch - no Koodo eSIM and no service

It sounds like the port went through, from what you’re describing. Usually it takes one reboot to activate the line, have you tried to switch off your phone and then back on after about a minute? 

To add on to Sophia, you should make sure to keep a wi-fi connection after restarting your phone, so that it can download the eSIM profile with a push notification that you will receive from Koodo.

I would also suggest you not to delete any eSIMs on your phone until the port transfer is complete.

I just restarted my iPhone after leaving it powered off for about a minute. Unfortunately, I still have no cellular service and the Koodo eSIM is not showing under Cellular. And I have WiFi connection 

Have you tried scanning this QR code to see if it works? 

Thanks, but I tried this QR code and it did not work. I still have no cellular service and the Koodo eSIM is not showing under Cellular. Could a Koodo representative please check my account/port and provide the correct eSIM activation instructions?

I have flagged a rep to help you out.

Thanks!

Hi ​@Konostan, we’ve sent you a private message to confirm some details. Please check your community inbox when you get the chance, thank you!