Pick My Perk not working

Hi there,

which perk were you looking to add? Does it allow you to select another perk, and if it does, are you able to continue the process and then change to the one you want after it successfully chooses the other perk?

Besides selecting another perk and then changing it, some other things to try include clearing your cache and cookies, using another browser, using another device, or using an incognito tab to add the perk. Also, if you use a vpn, try turning it off and attempt to add the perk again. 

If none of those work, then I suggest you reach out to a rep via Koodo’s expert messaging via Koodo assist. They’re available 9am to 9pm local time during the week and will be able to add the perk for you. More on expert messaging and how to contact them can be found here if you need it: Koodo Expert Messaging FAQs | Koodo Mobile

Thanks for your reply. I was trying to add the data roll over. I just tried to do voicemail instead, and it also did not work. I’ve tried using different web browsers as well, with no luck. 
I’ll try to get help through the chat option. 

hmm I see, thank you for sharing the details. This has actually been an issue that has come up a bit lately.

Let us know how it works out with the rep through expert messaging. If they’re unable to assist or you can’t reach them, let us know.

When I press the ‘connect to rep’ button provided by the chat, it goes to a blank screen. Is there a phone number to call or text to get help 

Hi ​@Kath1 

Just to double check,  if you try in incongnito mode or on a different browser, are you getting the same blank screen when you are offered the option to connect to a rep?

In the meantime , we can try to add the perk from our end, is the line ending in *38 the one that you are trying to add the perk to?

I’m trying to add it to ***38 which is my second line. I’m trying to add the rollover data option. I’m having the same issues using different browsers. And I’ve tried on my phone, tablet, and computer with no success. 

***Edited by moderator - masked personal details

Have you tried to clear out the cache and cookies on your browser? 

Yes, I’ve cleared the cache and cookies. 

I have flagged a rep to help you out.

​@Kath1 

We have managed to add the perk for your line ending in *38, please check it out in self serve when you get the chance.

Great, thank-you! The perk is added. 

I am having the exact same issue, and each time I try to connect to a rep I am getting “xavlab.xyz” refuse to connect. 

This is ridiculous that I can’t connect to an actual person

​@Kokoryta are you logged into the Community with your Koodo self serve account?

What perk do you currently have and what perk did you want to change to?

Yes, and I don’t have ANY perk at the moment because when I first set up my online account after moving my number over, selecting the perk said it worked…. and then asked me to pick a perk again. 

This is not exactly a great first, second or third impression. add my own thread