Pick My Perk not working

Hi there,

which perk were you looking to add? Does it allow you to select another perk, and if it does, are you able to continue the process and then change to the one you want after it successfully chooses the other perk?

Besides selecting another perk and then changing it, some other things to try include clearing your cache and cookies, using another browser, using another device, or using an incognito tab to add the perk. Also, if you use a vpn, try turning it off and attempt to add the perk again. 

If none of those work, then I suggest you reach out to a rep via Koodo’s expert messaging via Koodo assist. They’re available 9am to 9pm local time during the week and will be able to add the perk for you. More on expert messaging and how to contact them can be found here if you need it: Koodo Expert Messaging FAQs | Koodo Mobile

Thanks for your reply. I was trying to add the data roll over. I just tried to do voicemail instead, and it also did not work. I’ve tried using different web browsers as well, with no luck. 
I’ll try to get help through the chat option. 

hmm I see, thank you for sharing the details. This has actually been an issue that has come up a bit lately.

Let us know how it works out with the rep through expert messaging. If they’re unable to assist or you can’t reach them, let us know.