i picked an additional perk without confirming the changes but it was updated anyway. Then I received a confirmation saying it has been updated and I will be charged starting today.
Solved
perk changed without my confirmation
Best answer by Flo Koodo
Thank you for confirming!
We have looked into it and we can confirm the extra perk has already been removed and you shouldn’t be charged extra on the next bill, however, please let us know here or start a new post once the bill is issued in case you notice extra charges for it.
If you need help with managing the free perk, please let us know!
This topic has been closed for replies.
+4Hi
Can you please confirm the last 3 digits of the phone number in question, so we can take a look?
+4
Thank you for confirming!
We have looked into it and we can confirm the extra perk has already been removed and you shouldn’t be charged extra on the next bill, however, please let us know here or start a new post once the bill is issued in case you notice extra charges for it.
If you need help with managing the free perk, please let us know!
+4
Is the updated perk change will only be started next bill cycle?
Yes, that is correct, the change for the free perk should come into effect once the new billing cycle starts, which is in a few days.
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