new e sim not working was showing ‘activating’ for the longest tie. now its not showing on but no network. whats a waste of time. to activate an account they ask for the koodd number but the damn number is not active so figure that out
now cant even talk to a rep with out ai bullshit
+4Are you on an iPhone or Android?
If the eSIM showed activating and then disappeared, connect the phone to wifi and power it off and on. A rep confirmed on another thread that the eSIM push can get stuck until the phone is on wifi, and resetting network settings has brought the prompt up for others. Worth checking your junk/spam folder as well, the QR code and setup instructions get sent by email.
If it still won't come through, a Koodo location can activate a physical SIM on the line instead https://www.koodomobile.com/en/help/esim-and-esim-vouchers.
I will also flag a rep to see if an eSIM can be pushed here.
+4Hi
We have been unable to identify your account based on your community profile.
Do you have access to your self serve at the moment?
Have you followed the steps provided by Dinh above?
No didn’t work. I was finally able to get hold of a rep this morning and they verified that the eSIM is working from what he could see from his end and yet I have no signal. He said he has opened a ticket number to get someone more technical to call me. Otherwise they will refund
no access to self serve. When I try to register they said I need to give my Koodo number to which it is supposed to send a code to but the entire point is the number is not active/working
The rep I spoke to said a physical location will just tell me to call Koodo and won’t be able to help me
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