Hi Guys, my koodo network is down from yesterday. May 22nd of 2026. Is there anybody else having the similar problem? Can you please let me know? Thank you, and I am trying to contact kudo. Helpline, or could assist is still not working. It's directly just going on voicemail and I'm getting notification after hours. Later, all my banking is paralyzed and also no SMS services is activated.Do you guys have similar problem?Please advice.
Question
my koodo network is down from may 22nd.
+4Hi
We have looked into it and we can see that you discussed with the Expert Messaging team and they advised to get in touch with the technical support team.
Just to double check, when you check the network signal on your phone’s screen, do you see any network signal?
Yes network is coming for few minutes and again loosing back ... in and out from yestrrday.…
I run electronics stores so I know and did all troubleshoot... shutdown restarted checked manual network and all
Its e sim so cant take out Sim…
However restart reboot makes its same i believe .. still no help no network now …
When kooodo customer care trying to call they cant talk to me as there is no network…
Its strange this time ???
Can someone call on whatsapp from koodo team till time i am home its working my phone number is 647-769-9755
But whatsapp working only for now ... no network from koodo...
+4
Can you please turn your phone off for 10 minutes and let us know here right before turning it off?
We can try to refresh the settings from our end and see if that helps.
Okay I can turn off now…
To be precise here in Toronto its 12.32pm i will turn off exactly at 12.45pm.
For 15 minutes till 1pm ...
It will give enough till for you guys to do settings at backend... Hopefully it helps …
I understand that whatsapp calling might not be easy but all of a sudden this is strange scenario and no store will be able to help this as this is something wierd as an issue.
+4Thank you
We’il wait for you to turn it off and after 12:45PM, we will proceed with troubleshooting from our end.
+4
We have completed the network refresh from our end. Once you turn your phone back on, let us know if you are still experiencing the issue.
just turned on my phone, but still it's giving the same issue.I will try to attach the picture.Please see its still emergency calls only no network
+4
From this screenshot, it looks like you're using two different SIM cards and trying to set up the non-Koodo one. Could you try turning off the other SIM and keeping only the Koodo SIM active to make sure it works first?
Yesterday all day long o kept the other sim card off it didn't worked thats why I activated it today.…
Thanks for your help and advise
+4Yesterday all day long o kept the other sim card off it didn't worked thats why I activated it today.…
Thanks for your help and advise
From the screenshot, I saw “emergency use only”. If you haven’t, can you restart the phone to see if that can do anything.
As well, which plan are you on as of now? are you a prepaid or postpaid customer? have you checked your self-serve to see everything is active and there was no overdue amount?
I am postpaid customer its 27.50$ plan monthly which gives Mexico canada usa calls recently i got the plan 3 months back
+4I am restarting my phone now .. Will be back in 5 minutes
Let us know if that helps.
+4I am away from my home and network is working now …
Can you please call now we can talk ***-***-**55
I'm glad that worked for you!
For your privacy, please don't post your personal phone number in a public forum, as anyone can see it.
Communication here is primarily handled through forum posts rather than phone calls
Do.you think it will work now my friend .…
Generally when I am going home its not working …
Etobicoke area....
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