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Hi,

 

I have 2 user numbers(mine and my wife’s) on my account and we just I moved from Brampton Ontario to St. John’s Newfoundland. I’d like to change these 2 phone numbers, along with my account/billing address. Do I need to go to a Koodo kiosk or do it through customer service, or can I do it myself through the online self serve site?
 

Thanks 

You could change your billing address with your self-serve.

Regarding the number change to another province, you can try change it with self-serve also. If the system doesn’t allow you, it should tell you how to contact Koodo directly and ask a rep to assist.

Thanks!

Hi,

 

I have 2 user numbers(mine and my wife’s) on my account and we just I moved from Brampton Ontario to St. John’s Newfoundland. I’d like to change these 2 phone numbers, along with my account/billing address. Do I need to go to a Koodo kiosk or do it through customer service, or can I do it myself through the online self serve site?
 

Thanks 

Unfortunately, you are no longer able to do this on the Self-Serve portal. You need to contact a Koodo rep to change your number. Schedule a callback through Koodo Assist and enter #HelpSS on the chat.  

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