Hi,
I have 2 user numbers(mine and my wife’s) on my account and we just I moved from Brampton Ontario to St. John’s Newfoundland. I’d like to change these 2 phone numbers, along with my account/billing address. Do I need to go to a Koodo kiosk or do it through customer service, or can I do it myself through the online self serve site?
Thanks
Best answer by MilkyWay
Hi,
I have 2 user numbers(mine and my wife’s) on my account and we just I moved from Brampton Ontario to St. John’s Newfoundland. I’d like to change these 2 phone numbers, along with my account/billing address. Do I need to go to a Koodo kiosk or do it through customer service, or can I do it myself through the online self serve site?
Thanks
Unfortunately, you are no longer able to do this on the Self-Serve portal. You need to contact a Koodo rep to change your number. Schedule a callback through Koodo Assist and enter #HelpSS on the chat.
+4You could change your billing address with your self-serve.
Regarding the number change to another province, you can try change it with self-serve also. If the system doesn’t allow you, it should tell you how to contact Koodo directly and ask a rep to assist.
Hi,
I have 2 user numbers(mine and my wife’s) on my account and we just I moved from Brampton Ontario to St. John’s Newfoundland. I’d like to change these 2 phone numbers, along with my account/billing address. Do I need to go to a Koodo kiosk or do it through customer service, or can I do it myself through the online self serve site?
Thanks
Unfortunately, you are no longer able to do this on the Self-Serve portal. You need to contact a Koodo rep to change your number. Schedule a callback through Koodo Assist and enter #HelpSS on the chat.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.