I signed up for a mobile plan today and have received the order confirmation email, but not the email to complete my self serve setup. When I chat in with the bot, it tells me that my phone number and postal code don’t match. I have double checked and they match what I entered when I signed up. So far the confirmation email is the only one I have received.
Question
Missing self serve registration email
The registration email usually shows up after Koodo activates your SIM and ships it, which can take anywhere from a few hours to a full day after your order confirmation. If you haven’t gotten it yet, this delay is totally normal, so just check back in 24 hours.
Hi, thank you for your help. I will just wait then and see over the next 24hrs, and hopefully it sorts itself out. Thank you again!
Tan
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.