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Locked phone due to Seasonal hold

  • Nov 10, 2026 3:13 AM UTC
  • 5 replies
  • 28 views

Locked out of Self Serve due to 2FA and Seasonal Hold. Cannot receive SMS or callbacks.

5 replies

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  • Dennis
  • Mobile Master
  • Nov 10, 2026 3:30 AM UTC

Use 1 of your 6 2FA backup codes

https://www.koodomobile.com/en/help/two-factor-authentication

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
  • nupam2001
  • Author
  • Beginner
  • Nov 10, 2026 3:32 AM UTC

Where to find backup codes? I don't have that either.and there is not option to verify another way

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  • Dennis
  • Mobile Master
  • Nov 10, 2026 3:35 AM UTC

You were suppsoe to receive them when you set up 2FA

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
  • nupam2001
  • Author
  • Beginner
  • Nov 10, 2026 3:36 AM UTC

The thing is I haven't set the verification codes yet.

Koodo
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  • Koodo
  • Official Rep
  • Nov 10, 2026 4:11 AM UTC

Hi ​@nupam2001, we’d recommend sending us a private message on social media via Facebook, Twitter/X or Instagram so our agents can look into available options for you. You can find the icons in the bottom of this page. 

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