Received and e-mail from Koodo that my stream + basic was not being charged correctly and as of Feb or the nearest billing date it was increasing as I had netflix standard and not Netflix standard with ads, I signed up for stream plus basic for $18.00 per month and i cancelled my netflix account, however, for some reason, my netflix standard seems to now be telling koodo that we were being billed wrong. I have gone into netflix and changed the plan to standard with ads, it now tells me i have to contact koodo, Koodo are the ones who contacted me with contacted me on what to do!!!! what is the next step to ensure my bill stays at $18.00 per month?.
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koodo stream+ basic upcoming billing issue
Best answer by Dennis
Is this the issue you are referring to? If so, there is a fix on the Netflix website (not the app)
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+4Eh, did Koodo specifically said their bill was wrong or you thought it was wrong?
Regarding Netflix, the stream plus package only support Netflix with ad, if you upgraded, you would be paying at Netflix normal price. If you wanted to come back to the version with ad, you might need to reactivate it again using self-service link. If that didn't work, you will need a rep to assist.
I received the exact same email and i want to speak to someone regarding this and cant get a hold of anyone.
Is this the issue you are referring to? If so, there is a fix on the Netflix website (not the app)
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