netflix stream plus

I got this email as well!! They are out to lunch if they think I will be paying this increased fee when there is a current promotion of $10. 

I also just received this email. I’m not going to pay that much either and can’t seem to change it here. So I guess I’ll be on the phone in the morning.

I also received the message.  I would like to change to Neflix Standard with ads but there doesn’t seem to be any option for this on the Koodo site

Hi there ​@AshleyOweOwe ​@Unimpressed5555 ​@QGramma ​@RMcV We will forward the details to our dedicated team and will update you as soon as we receive a response. 

It will be highly unlikely I keep the streaming service with you for $40. I already have a prime account so I didn't need the full service but for the promo I got it for it was worth it. But it's not worth it for $40 

We got the same email…. The sender is: koodoservice@mailing.koodomobile.com 

This seems suspicious… 

S

I also received this email. I presently pay $13.00 for basic do not have premium🤔

I received this also and I’ve tried to change it in self serve and like all of you, nothing can be done. I’m not going to pay that much for no reason, no way. I don’t have premium and it was automatically changed without my consent 

​@Whattheglitch you are having the same issue that is mentioned here

Hi ​@Typeglyph, ​@Stapler9, ​@Brenda D and ​@Whattheglitch, we have not received a response from our team on this yet but we’ve included your cases as examples as well. 

We’ll update you here once we know more, thank you for your patience in the meantime! 

Just got the same email aswell

Same here

Hello! I got the same email, about half an hour after we fixed the problem with my payment being randomly returned by koodo. Could you please add me to the list of people with Stream+ basic who have received this email?

Same for me as well. Would love to be able to address this with an actual human. As I am not paying an increase rate that I have not signed up for

I can't change anything in my Netflix account as it says it's billed through Koodo. My guess is koodo has messed up and trying to be sneaking about getting money back. Regardless I will not be paying any increased amount! 

​@Unimpressed5555 i was able to change it from the Netflix website not on the app itself 

​@Darius Koodo it would have been nice that the link in the email actually takes you to where or at least instructions on how to change this. This would have avoided these issues altogether 

​@Oneilljennyhotmail.com  I’m glad to hear that it worked and thank you for the feedback. I ‘ll forward it to our dedicated team to make that it is addressed. 

Everyone can make the change on the Netflix website. 

What is the phone number to speak to a representative. I do not want your automated bot service and all the runaround just give me the number straight up please

I just spent hours trying to get a rep to call me as I have had the same problem.  The koodo rep I texted to through the app said the only way to fix it was to cancel.  I had to explain my problem a dozen times.  

Fellow customers - you were able to help me more than Koodo!  From reading this I learned I could change my plan in Netflix from Standard to Standard with ads, so I hope that fixes it! 

They should really tell the customer service staff what the H### is going on and how to fix it before they email a bunch of customers!  So frustrating.  Who makes these decisions?  poor management.

​@Unimpressed5555  Have you tried to make the change via the website that others have suggested works?

​@Njwca have you tried to use the resolution on the netflix website mentioned above that is confirmed to work by other customers?

What a shamozle! I can get Netflix no ads and Prime for $29, less than the Stream+ new price. I’m outta here!

​@Unimpressed5555 you need to login to the Netflix website and click manage account. Then it will take you to this screen where you click manage account which will show you your subscription offers and the. Change to with ads