internet cancellation

The cancellation option for Koodo Internet isn't on the main Self Serve page, it's under Subscriptions. Log in at https://www.koodomobile.com/my-account/manage-subscriptions then from the Self Serve menu at the top of the page go to Subscriptions, find your Internet subscription and select Manage. That brings up the "Are you sure you want to cancel your subscription?" box, then Cancel subscription to confirm it.

Cancellation is immediate and you get refunded for the remaining days left in your bill cycle. Koodo emails you instructions to return the equipment, return everything listed or equipment charges apply. As well, once it's cancelled it can't be resumed, you'd have to buy a new subscription.

Hi ​@UniqueUsername451, were you able to proceed with the cancellation following the steps Dinh included above? We can request a cancellation for you as well if you run into any issues. 

I was not able to cancel. I can't see the cancellation option he describes.

The option is hard to find, and probably deliberately so. It should be changed.

Yes, please. Cancel my internet.

Ok ​@UniqueUsername451​, we’ve submitted the request. Once the cancellation has been processed, you should receive a confirmation email with equipment return instructions. You can also find the return instructions here.