There is no cancellation option on my Kodoo Internet self-serve.
When I try to schedule a call back through kodoo assist, it tells me to contact them during business hours.
What is the point of Kodoo Assist and the callback option if it is only useful during business hours.
If this isnt resolved this morning I am cancelling all of my Kodoo subscriptions, taking my business elsewhere, and leaving negative reviews anywhere I can.
+4The cancellation option for Koodo Internet isn't on the main Self Serve page, it's under Subscriptions. Log in at https://www.koodomobile.com/my-account/manage-subscriptions then from the Self Serve menu at the top of the page go to Subscriptions, find your Internet subscription and select Manage. That brings up the "Are you sure you want to cancel your subscription?" box, then Cancel subscription to confirm it.
Cancellation is immediate and you get refunded for the remaining days left in your bill cycle. Koodo emails you instructions to return the equipment, return everything listed or equipment charges apply. As well, once it's cancelled it can't be resumed, you'd have to buy a new subscription.
+4Hi
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