As the title says, i’m being told that “Looks like this account has already been linked to another email address. You’re still waiting for permission from the owner of that email address. We’ll email you once you’re approved.”
it’s my email address. How do i get to my account to transfer my number?
+4How did you join Koodo?
Did you recently change the email address on the account, or did you use a different email when you signed up with Koodo? That message usually means the email is attached to a different online profile than the one you're logging in with. Also, just to confirm, are you currently residing in Canada, and are you using a VPN?
I would recommend trying it on incognito/private mode on your browser as well, that clears up a lot of self serve glitches. Worth checking your junk/spam folder too in case the approval email got filtered there.
+4Hi
We are sorry to hear that are having trouble setting up your self serve account.
We have just sent you a PM so we can confirm some more details, please check your community inbox when you get the chance.
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