I lost my phone and the online chat-bot tells me to buy a new sim card, but I never had a physical card and the old phone I plan to use allows e-sims too. How do I set this up? I can not find a QR code with my e-sim on it anywhere in self-serve, and the e-sim help page assumes you can transfer off your other device which I don’t have.
Solved
How do I transfer an e-sim after losing my phone?
Best answer by Oliver C
In Koodo self-serve it now offers an eSIM recovery tool as opposed to the eSIM QR codes if you lose or destroy your device. If you have a replacement device already and would like to recover your eSIM to the new phone, you can do so by following these steps:
login to koodo self serve and click the profile icon in the top right corner → From here, choose the “Mobile Services Tab” → Once selected, scroll down and choose “Get help with SIM Cards and eSIMS”.
From that point, you will be presented four options, one of which is the eSIM recovery. From there, enter the EID of your new device and follow the prompts to the end. Koodo will then send your eSIM profile to the new device via a push notification. More info on this can be found here and selecting your device type: https://www.koodomobile.com/en/help/esim-and-esim-vouchers
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Koodo no longer provides eSIM vouchers. You should be able to download and set it up on your Self-Serve account. https://www.koodomobile.com/en/help/esim-and-esim-vouchers
In Koodo self-serve it now offers an eSIM recovery tool as opposed to the eSIM QR codes if you lose or destroy your device. If you have a replacement device already and would like to recover your eSIM to the new phone, you can do so by following these steps:
login to koodo self serve and click the profile icon in the top right corner → From here, choose the “Mobile Services Tab” → Once selected, scroll down and choose “Get help with SIM Cards and eSIMS”.
From that point, you will be presented four options, one of which is the eSIM recovery. From there, enter the EID of your new device and follow the prompts to the end. Koodo will then send your eSIM profile to the new device via a push notification. More info on this can be found here and selecting your device type: https://www.koodomobile.com/en/help/esim-and-esim-vouchers
I lost my phone so I went to" Self Serve " to try to recover the ESIM to use on my new device. It says to send a verification to either email or phone, but I obviously don't have the phone number and the only other option is my email but when I choose the email it says email can't be used for the verification because it had been changed recéntly.
What do I do??
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