I've been trying for almost a month to add my free perk for rollover data and just keep getting the same error. The chat bot is not any help and I've requested an agent several times but that also goes no where. Really frustrated with self serve tools that don't work and leave no option for additional support.
Question
Free perk
Hi there,
To confirm, do you find the error also presents itself when you attempt to add a different perk or just the roll over data perk? If you’re able to proceed with adding a different perk, you can finish adding it then attempt to change it to the roll over data option. This sometimes works as an alternative method to add the perk.
Since you have tried other methods to reach a rep already, I can flag a rep on here to assist with adding the perk but just wanted to check this first. Have you also tried clearing your cache and cookies, using a different browser, or using a different device to attempt to add the perk? Sometimes this can help.
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