esim activation code and push notification not received

Hi there,

just to confirm, when you attempt to receive the eSIM push notification to the device, is the device connected to Wi-Fi? As this is necessary to receive the eSIM profile push notification from Koodo. The pixel device also needs to be up to date with the latest software, or at least that is what is recommended.

To re-prompt the setup, you can request a new eSIM within your Koodo self serve account by going to self-serve →  select “Mobile Services” → scroll down and select “Get help with SIM cards and eSIMs” →  Once here just choose recover my deleted eSIM or request a replacement. This will then ask for the IMEI and ICCID of the device and will send a new eSIM after email verification. 

Let me know how this works out. If you receive the push notification, you can then follow the steps here to set up the eSIM: https://www.koodomobile.com/en/help/esim-on-pixel

Device is connected to Wi-Fi.

I have gone through that process which asks me for my EID number only but I still never receive the push notification. Should it be asking for my IMEI and ICCID?

Nope that’s correct, I just had it mixed in my head from last time I did this for what was required, my apologies that’s my bad.

In that case, I will flag a rep on this platform to see if they can assist with either sending you a QR code for activation or if they have an alternate method of sending the eSIM. I have noticed that this has come up a few times with the older pixel devices, though I am not overly sure why.

Make sure to be logged into the community using your self serve credentials and a rep should be able to take a look. Note that response times on the community can vary.

Hi ​@ateeter, we’ve sent an email with eSIM setup instructions. Please let us know if it works!

Here is the QR code for the esim to be triggered again