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Question

Downgrade Stream+

  • April 13, 2026
  • 5 replies
  • 36 views
U

Hello,

I’m trying to downgrade my Stream+ subscription from Stream+ Basic with Netflix Premium back to Stream+ Basic. (I’m not sure when it was upgraded, but I noticed the change recently.)
 

When I select Stream+ Basic and save, I receive a “sorry to see you go” message. However, when I refresh the page later, it reverts back to the Premium setting. When I try again, I sometimes get the error: “It looks like this part of the page couldn't load.”

I’ve been trying to resolve this for a few weeks and have also attempted to call support, but the calls always get cut after I selected on the menu.
 

Could you please help downgrade my subscription and ensure the change is applied?
Thank you. 

 

5 replies

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  • Dennis
  • Mobile Master
  • April 13, 2026

Do you get any confirmation email?

Are you able to cancel your Steam+ Premium first.  Log out and then log back in to confirm if the cancellation took.

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    U
    • User215
    • Author
    • Beginner
    • April 13, 2026

    Hello Dennis, no, I did not receive any confirmation email yet. I will wait 2-3 more days for that and hopefully can receive that email. 

    Allan M
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    • Allan M
    • Mobile Master
    • April 13, 2026

    With stream+, reps have limited access on the Community. You can reach out to their dedicated team through the following form to get some help.
    Just select TELUS Stream+, fill out the other fields with all details, and someone should get back to you to assist! (They assist with Koodo even though it says Telus)
    https://www.telus.com/en/subscription/supportform

      Flo Koodo
      Forum|alt.badge.img+4
      • Flo Koodo
      • Official Rep
      • April 14, 2026

      ​@User215 

      We have looked into it from our end and we see that an email confirmation has been sent yesterday regarding a change. Will you please double check your inbox/ Spam/Junk folders and let us know if you see the notifications.

      If the change is made after the billing date, this should come into effect as of next billing cycle.

        U
        • User215
        • Author
        • Beginner
        • April 16, 2026

        ​@User215 

        We have looked into it from our end and we see that an email confirmation has been sent yesterday regarding a change. Will you please double check your inbox/ Spam/Junk folders and let us know if you see the notifications.

        If the change is made after the billing date, this should come into effect as of next billing cycle.

        Thank you, I have received the email.

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