My spouse line ********89 linked to my account with koodo has been shut out koodo services and as such she couldn't receive calls or have online access.
I would appreciate if the line could be activated to receive online/ data services please
Data activation
+4Do you know why her line was cut off? Since her line is on your account, I would log in to Self Serve first and check if there is an overdue balance or a suspension showing.
If it was suspended for non-payment, you can dial #227 from her Koodo phone to reach the Financial team and pay the overdue balance, it works even when the line is suspended. You can also pay right away by card in Self Serve. Once the payment is received service should be restored within an hour, restart the phone after that.
If the bill is paid and nothing shows suspended, your problem may be the SIM or the phone instead. Try restarting and putting her SIM in another phone to see if it connects.
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