I received a promotion from customer service. free iPhone 17. It arrived today. I mistakenly activated it. Got a call from ‘Nancy’s’ supervisor in customer service. He wanted me to send back the phone so I can receive the benefits I am entitled to. He had me working on the phone and had me reset without deactivating the e-sim card. Now I have no phone. He has not sent an email the the shipping label to return the phone. I have waited hours before writing this, just incase he contacted me through my email. no contact. VERY FRUSTRATED HERE.
Question
Customer Service promotion
This sounds suspicious. it might be a scam
The iphone 17 is not free. Do NOT send the phone back unless you know you are contacting Koodo through official channels
How did you get this promotion? Did you give out any personal info, or account info?
What benefits are you referring to?
I highly suggest you request a callback via Koodo assist to speak with a rep.
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