coax cable installation

Question

Hello, I received my new Koodo modem and router, and it was indicated that I would not require a tech visit based on a review of my address, however upon receiving the equipment, I note that it is a coax cable that is required. My existing internet (rogers) is on wire and not cable, and they seem to have removed the coax. I would like to schedule an install as I am paying for internet I cannot use.

Oliver C · Accepted Answer

I suggest you follow the steps in the link to see where the COAX line comes into the home if you havent already: https://www.koodomobile.com/en/help/how-to-find-the-coax-line-for-koodo-internet-in-your-home?

After following the steps, if there is no COAX port at the end of the line, then yes you can schedule a technician visit to have the technician install the port in your home. You do not have to cancel the service.

To schedule a technician visit, you can do so through koodo assist under "internet". You will need to speak to a rep through there and they can schedule a visit for you.

https://www.koodomobile.com/en/help

MilkyWay · Answer

I would suggest you tolookthrough your house for the outlet. Did you previously use the coaxial cable from a previous service provider? Have you checked all thewall plates?If there isno coaxial cable outlet, you may not be eligible for Koodo Internet and would need to cancel your subscription.https://www.koodomobile.com/en/help/how-to-find-the-coax-line-for-koodo-internet-in-your-home

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