So, I am a Public Mobile customer, and on September 28th was offered a promo for a Stream+ package (Netflix, Amazon Prime, Disney+) for $23/month via Koodo Self Serve. I signed up, and my card was charged the full amount plus NS sales tax (26.22), but whilst setting everything up, about 30 minutes later, totally umprompted, and without clicking anything, I was automatically "upgraded" to Stream+ Premium and charged an ADDITIONAL $39+tax (44.46), and I have been unable to contact support since.
I immediately tried the 1-800 support number, but was placed on a 1 hour hold without anyone answering. The Koodo Assist bot cannot help me, because I do not have an active Koodo mobile subscription. Who should I turn to next, short of visiting a store, to resolve this issue?
I REALLY would like to avoid going through my bank for a chargeback.
Regards
