I am trying to add the “3-Day Easy Roam International” as my free perk but every time I submit the request - I never receive the confirmation email and the perk does not get applied (confirmed by checking add-on’s).
I have tried selecting different perks, different browsers, incognito, different devices, clearing cache & cookies but nothing works.
Please advise on how to proceed, thank you.
Best answer by Oliver C
Hi there,
this has been a common issue lately regarding perks. I will flag a rep for you to assist.
Make sure you’re logged into the community using your self serve credentials and they should be able to attempt to add the perk. They will respond here as I have. Note, response times can vary but a rep will respond. 🙂
Hi there,
this has been a common issue lately regarding perks. I will flag a rep for you to assist.
Make sure you’re logged into the community using your self serve credentials and they should be able to attempt to add the perk. They will respond here as I have. Note, response times can vary but a rep will respond. 🙂
+4Hi
The perk should be provisioned to your account within 3 business days, thank you so much for your patience!
Hi
+4Hi
We have looked into it and it shows it was provisioned. If you check in self serve, it doesn’t show for you?
If you login to your self serve and check your plan, add-ons and perks, do you see the perk there?
If not, then it has not been applied yet. It has also not been 3 business days
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.