Cannot Change Free Perk

hi

Which error did you receive when you tried to change? have you tried the “incognito” mode of the web browser to see if that can help?

Are you able to choose a different perk, and then once it has successfully been added, switch it after to the Easy Roam perk? Some others have found this to help.

If using an incognito tab doesnt work, you can also try using a different browser or device to add the perk. Self-serve can sometimes be picky. If these suggestions don't work, let us know and we can flag a rep to see if they can add the perk on their end.

​@KYone1 Have you had the chance to follow the steps provided by Dinh and Oliver above?

If it didn’t work, please let us know and we can try to add the perk from our end.

Thank you for the tips. Unfortunately none them worked for me. ​@Flo Koodo Could you please add the perk from your end?

​@KYone1 

We have tried to add it from our end however, we were unable to.

We have submitted  a request for this to be added in the backend. This usually takes 3 business days, however, please note that perks changes made during the billing cycle are typically effective as of next billing cycle. More info here https://www.koodomobile.com/en/help/koodos-pick-your-perk-plans

Thank you for letting me know. I didn’t realize that the change will take place next billing cycle, so is there any chance you could cancel this change? Sorry for the inconvenience. 

Unfortunately, we cannot cancel the request from our end, our apologies, however we can leave a note in the account. If you notice however that it will be changed, please let us know here and we will request to be switched back to Rollover data.