Cannot access scheduling a callback with Koodo Assist

Just to confirm, did you use the correct link www.koodo.com/chat. Typically, you would have to mention that you are an internet customer, and answer some of their question before the system schedule a call back for you.

Thanks for the reply

Going to that link redirects you to Koodo Assist.  I mentioned that I was a customer.   I asked the Koodo Assist multiple times for a representative or to schedule an appointment and nothing.  I am in a loop that I can't find the way out

Daniel 

Have you tried to say that you are an internet customer, and you would like to cancel and move to a different address? if you just asked for an appointment, it might not do it for you., 

You should be able to schedule a callback through Koodo Assist to speak with a rep and provide your new address. https://www.koodomobile.com/en/help/how-do-i-change-my-address

​@Djregier 

If you didn’t manage to get help in the meantime, will you please try again and let us know if you are still unable to schedule a call back?

Thank you!

Hello,

Thanks for your help.

It is still not working.  I get into a loop that looks like this.

It says to go to Koodo Assist but I am already there.  If I click the link I just go around in a circle again.

Hello,

Thanks for your help.

It is still not working.  I get into a loop that looks like this.

It says to go to Koodo Assist but I am already there.  If I click the link I just go around in a circle again.

 

Got it!

Can  you please continue the chat with the virtual assist by typing “Callback” or “speak to a rep” and let us know if you are  able to schedule the call back?

Using the phrase Callback worked.  Thanks for the help!

Daniel