Can't login

Hi ​@Nicolas Bittner-Deland, is this concerning a prepaid or postpaid account?

If possible, we’d recommend trying in an incognito/private window or with a different browser or device. If you’re using a VPN service, please turn it off and try again. 

I tried it with chrome but I get the same thing

 

Have you tried via an incognito/private page as well? Here is the log in link for Prepaid accounts https://www.koodomobile.com/kpre/login?service_type=koodo_prepaid

Same thing, what am I supposed to enter in this prompt???

 

If your original log in credentials don’t work and you can’t proceed with your email and a new password either we’d recommend scheduling a callback with the prepaid team here to check if they can reset your online profile. 

I can’t schedule a call with the bot. it asks me to sign in.

​@Nicolas Bittner-Deland 

You should still be able to request a call back with the virtual assist without logging in. Have you managed to schedule one in the meantime?