Hi, I switched from Public Mobile to Koodo today. I registered for Self Serve this morning (got the confirmation email), logged in once and set up pre-authorized payments. Now I can’t log in: password reset never sends an email (checked spam), and “forgot username” says my user doesn’t exist. Already tried waiting an hour, clearing data, other browsers, wifi and mobile data. Can you please fix my Self Serve access? Also, I’d like to add the Rollover Data perk to my plan in the meantime. Thanks!
Question
Can’t log in to Self Serve after switching from Public Mobile (password reset not working)
+4Hi
We have been unable to identify an account based on your community profile.
We have just sent you a PM so we can confirm some more details, please check your community inbox when you get the chance.
I used the same email in my account and in this community forum, I even received emails from Koodo on that email
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