I see others with this problem and I can’t fix it myself. Trying to change my plan in self serve but as soon as I choose a perk(or skip) it gives me an error saying I cannot choose a perk right now. Please help
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Can’t change plan due to perk error
Best answer by Dinh
Let me flag a rep to look into this. I assume you are using Koodo login credentials to post in the forum?
This topic has been closed for replies.
+4habe you tried to change your plan without selecting a perk? After that you can add a perk later. At that point, if it still doesn't work, you can come back here and ask a rep to assist
habe you tried to change your plan without selecting a perk? After that you can add a perk later. At that point, if it still doesn't work, you can come back here and ask a rep to assist
Yes I have tried and it still gives the error. Also tried just going into self serve to change/remove perk and it’s the same problem. Tried Koodo assist/chat and they don’t seem to know what’s happening
+4Let me flag a rep to look into this. I assume you are using Koodo login credentials to post in the forum?
Let me flag a rep to look into this. I assume you are using Koodo login credentials to post in the forum?
would you be able to help me as well? I am trying to switch to the same plan as the OP stuck and getting the same error.
Let me flag a rep to look into this. I assume you are using Koodo login credentials to post in the forum?
Yes I am. Thanks
+4Let me flag a rep to look into this. I assume you are using Koodo login credentials to post in the forum?
would you be able to help me as well? I am trying to switch to the same plan as the OP stuck and getting the same error.
No worries, When a rep visit this thread they will see your post and they will check your case as well.
+4Hi
Hi
Thank you. Checked and replied.
Tried to switch last night and had the same problem. Now today those same plans that were $30 are showing up at $40. Seems like a bait and switch scheme really. Thinking I might just port out
Tried to switch last night and had the same problem. Now today those same plans that were $30 are showing up at $40. Seems like a bait and switch scheme really. Thinking I might just port out
Still see the same plans for $30 on my side but still waiting for mod to change me over
Hi
Woke up this morning and pm’d
Tried to switch last night and had the same problem. Now today those same plans that were $30 are showing up at $40. Seems like a bait and switch scheme really. Thinking I might just port out
Still see the same plans for $30 on my side but still waiting for mod to change me over
When I first logged in this morning they showed for a moment then the page showed some error and when I went back they were all $40. Refreshing, logging out etc all still shows $40. If I try logging in on a different device or browser it again shows $30 for a moment before showing the same error and then showing me $40 plan again.
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