Can't add free perk

Try selecting a different perk and then changing again back to the perk you want to see if that fixes things.  If not, let us know and we can flag a rep for you.  Just make sure you are logged into the community with your self serve account

I’ve tried adding various free perks and get to the Finished page each time with the “Your plan has been updated!” message but nothing gets added.

Please flag a rep and ask them to add the Unlimited Long Distance Pack to my number ending in 45.

Thank you.

Hi ​@DelV 

We have been unable to add the perk from our end, however, we have submitted a request for this to be added in the backend. It should take up to 3 business days to be added, however, please note that it will come into effect as of next billing cycle.

We are sorry for the inconvenience created!

Hi there, I'm having the same issue. Trying to add International calling, it says that it's done and that I'll receive an email. But nothing happens and no emails either. Please flag a rep? Thanks!

​@KiranS Are you logged into the community with your self serve account?

Have you tried to add a different perk and then add the international calling perk afterwards?

Hi Dennis, adding a different perk first didn't work. I am logged into the community with my self serve account. Can I try anything else? Thanks

Let me flag a rep for you

Thank you Dennis!

Hi ​@KiranS, we’ve attempted to add the $0 Unlimited Long Distance Pack perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

Thank you Georgia!