Another prepaid password reset failure :)

Hi there,

it seems the reps are frequently responding to the thread below. It will be best to contain the issue there so that the rest of the community page is not flooded with the same problem 😅 though it seems this is still an ongoing problem for a lot of people.

Thanks, ​@Oliver C  I added to that thread. What a mess. :)

In the same boat here 🤡

My post in that thread:
https://community.koodomobile.com/self-serve-66723/can-t-login-to-prepaid-self-serve-7830101?postid=20001588#post20001588

Just out of curiosity, how many attempts of password change you did so far? I wonder if they restricted attempts after few failed attempts 

It’s at least 6 attempts. because I have 6 verification emails from KOODO (to give me the code). But I’m very sure it’s more than 10 to 15+ of attempts in the password change screen (the last step).

I know for sure that in my first ever attempt when this password change thing was introduced a couple of days ago, I got the error “We are unable to process your request at the moment.”

I would recommend you schedule a call back from Koodo prepaid rep and ask them to reset it for you. Www.koodo.com/prepaidchat

Well, it requires me to sign in or reset my password either way. No way around it 😂

​@SomeHassan I was able to schedule a callback without being logged in but it took a few attempts with the chatbot. In case it helps:

​@Dinh thanks for that idea. I have a callback in a few hours.. I’ll report back with any updates.

The Koodo rep said there’s nothing they can do on their end, and the team is working on fixing the whole login/password fiasco. (Well, may not have used the word fiasco, but I could hear it in their voice 😬) Basically said it’s not me, it’s them… and they hope it will be fixed by next Tuesday or Wednesday. 

I can confirm that I was able to successfully reset my password on the 2nd attempt (first one said password doesn’t meet requirements, even though it did from what I see)

This whole issue took a while, but it is what it is.

I’m still getting The password you entered does not meet the guidelines. Please input a new one.

Technically the issue is still ongoing.  I would follow the community post here to keep up with the updates.

​@Dennis - thanks, I am following that thread and also posted there. Just wanted to make it clear to anyone finding this post – and seeing that SomeHassan’s issue is resolved – that the issue isn’t resolved for everyone. :)