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Question

Account Statement

  • May 26, 2026
  • 1 reply
  • 31 views

Does anyone know how to get a proper account statement from Koodo ?   In the business world, a customer can normally get a transaction statement showing a running balance for a given period of time !  I can’t find any such thing in self serve.   I have been getting overdue notices for the past two months for approx one whole month’s service, but checking back a whole year in my banking records I can’t find any month where a payment was missed.  Transaction History, the way it is presented, is essentially useless for showing when the apparently missed payment occurs …….. 

Any suggestions would be appreciated ! 

1 reply

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  • Mobile Master
  • May 26, 2026

You can view and download your bills up to the previous 18 months on your Self-Serve account. The payment received by Koodo show up on each one. https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills