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Question

account selector in self serve website hangs on 3 different browsers for my account

  • April 6, 2026
  • 6 replies
  • 85 views

Thanks for looking at this - anyone,

In my account for self serve website the account selector always hangs. Doing certain things on the site impossible, and Koodo Assist doesn’t understand the problem.

I’ve tried this in Chrome, Edge, and Firefox - it’s not browser related.

It has not been fixed in over a month. So I figure it’s something about my account.

In case an actual developer looks at this post (I am one), the URL is:

https://www.koodomobile.com/my-account/selector?redirect_url=/my-account/profile/manage&env=ra&INTCMP=KMNew_NavMenu_SelfServe_MyProfile 

I have 3 phones. I click on one “>” and get a spinner, but it never comes back.

Browser console errors (on Chrome) are:

launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:15 🚀 container.buildInfo.environment is deprecated.Please use `container.environment.stage` instead
i @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:15
f @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:15
get @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:16
u @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:9
d @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:9
e.exports @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:9
script @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:9
Ae @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:16
a @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:16
(anonymous) @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:16
(anonymous) @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:16
script @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:9
Ae @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:16
a @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:16
(anonymous) @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:16
o @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:16
(anonymous) @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:16
(anonymous) @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:16
te @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:16
(anonymous) @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:16
(anonymous) @ launch-EN14939a155e7b427ca2bab62299f1df2a.min.js:16
PendingScript
p @ main-777608de9d58cb17.js:1
(anonymous) @ main-777608de9d58cb17.js:1
uI @ framework-d598bda8557cbfc3.js:1
oU @ framework-d598bda8557cbfc3.js:1
(anonymous) @ framework-d598bda8557cbfc3.js:1
x @ framework-d598bda8557cbfc3.js:1
T @ framework-d598bda8557cbfc3.js:1
The resource <URL> was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
The resource <URL> was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
The resource <URL> was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
The resource <URL> was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
The resource <URL> was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
The resource <URL> was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
The resource <URL> was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
The resource <URL> was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
 

6 replies

Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • April 7, 2026

Hi ​@BDR 

Just to double check, does this happen on different devices?

Can you please share a screenshot of the self serve section that you are referring to? Please mask any personal information as this is a public forum.


  • Author
  • Connector
  • April 7, 2026

Hi Flo,

Yes, this happens on Chrome, Firefox, and Edge on one computer, the same on another computer, and the same on Chrome on my android phone.

Here is a screen shot. I clicked the lower “>”, an it just spins forever.

Thanks

 


Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • April 7, 2026

Thank you for the screenshot ​@BDR 

We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.


  • Organizer
  • April 7, 2026

Okay, I didn’t see this post when I created mine about the endless spinning wheel but I’m experiencing the same thing.


Dinh
Forum|alt.badge.img+4
  • Mobile Master
  • April 7, 2026

Just a quick question: are you using any VPN service or residing out of Canada ?


  • Author
  • Connector
  • April 7, 2026

Just a quick question: are you using any VPN service or residing out of Canada ?

I’m in Canada and not using a VPN.