I am a new Koodo customer and am trying to transfer my phone number to my new Koodo account. I am at the page where I need to enter my previous provider account number. I am under my dads Telus account. I have tried to put his name (as he is the Telus account holder) and my name and the Telus account number with no luck. It keeps telling me the account is incorrect. I have tried with zeros and without. Please help.
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Account Error When trying to transfer phone number
Best answer by Dennis
I suggest calling the porting Team to see if they can help 1-844-232-7678. They deal only with porting issues
+4Hi
Can you please confirm how many digits is the account number that you enter during the transfer process?
Please do not post it here as it is a public forum.
If you are unable to use the account number, you can also use your IMEI number to proceed with the port transfer. You can dial *#06# on your phone to get it.
If you are unable to use the account number, you can also use your IMEI number to proceed with the port transfer. You can dial *#06# on your phone to get it.
I tried this as well and got the same message.
Hi
Can you please confirm how many digits is the account number that you enter during the transfer process?
Please do not post it here as it is a public forum.
My Telus account number is 8 digits if using the 2 zeros at the front, otherwise without the zeros its 6. I tried both ways. I’m wondering if it has something to do with me being an additional line on my dad’s Telus account? However, I tried with his name too as he is the account holder.
Do you know if your dad added the Port Protection feature to his account? I believe that may be preventing the port transfer. If so, you should follow up with your dad to reach out to Telus and see if that can be removed.
I suggest calling the porting Team to see if they can help 1-844-232-7678. They deal only with porting issues
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